In terms of the survey I successfully had 13 organisations in Penzance town centre and 1 in Newlyn respond to the survey. I have been in contact with others, notably Penzance Chamber of Commerce and a few other businesses who have expressed the same kinds of frustrations as the respondents, but were either too busy or too sick of thinking about the whole thing to respond. I would have liked more organisations, but I guess many are busy and the big retail chains, restaurants, bakers and takeaways I did not get into contact with. Perhaps many that didn't respond saw little benefit to superfast and are primarily based in the good old folks through the door shopping. Or perhaps personally speaking to every business rather than emailing/ facebook messaging would have been more successful.
All of the respondents used the internet to generate business.
On a scale of 1 to 10, (1 meaning the internet was not important and 10 very important) answers were:
- 1 0%
- 2 0%
- 3 0%
- 4 7%
- 5 7%
- 6 0%
- 7 0%
- 8 21%
- 9 7%
- 10 57%
Would a fast connection improve your business?
- Yes 86%
- No 7%
- Don't know 7%
- Yes 0%
- No 100%
- Don't know 0%
- Yes 79%
- No 7%
- Don't know 14%
- Yes 7%
- No 71%
- Don't know 21%
"Never quite understood why the centre of town, a few yards from exchange last to get it ?"
"It is astonishing that the facility is not available in the town centre. CC funded BT to the tune of £100m and we are NOT getting the service we deserve!!"
"It would be interesting to get a map to show the areas that are included in the 5% who will never get access - that way we will know once and for all."
"Without reliable Internet, my business cannot exist. I believe that my revenue would increase with FTTP as i could expand on the remote support services that we currently offer meaning less time out of the office. As the situation is now, I cannot offer any further services as bandwidth and reliability are so limited."
"Yes – however the plan made little sense – why install in domestic settings before business settings – other than to benefit the installers financially?"
"Not yet (available)– Given various estimates, (would you consider relocating?) Potentially - especially the ecommerce side of our business."
"I would be able to do a lot of work (accounts, updating the website etc) from home if superfast had reached there. Instead of helping rural communities, the work has stopped short (2 miles) of achieving its goal. You are right to try to improve the town centre but don't stop there! Our customers would have more money if they too could work effectively from home but many are forced to take lower paid and often seasonal work because the internet is 0.2mb !!!"
"good for business in general? it's been too patchy to be truly successful. But all the crowing over the installation of it was done too early, so people don't realise there's still so much to be done. good for Penzance? Perhaps, for those who have it. good for your business? As one of the ones left out, then no."